Shipping Policy

Standard shipping orders take 1-3 business days to be processed and packaged before being shipped out of our warehouse. Shipping is the charge for FAO Schwarz order processing, item selection, packaging, transport, and handling. 

We currently offer free ground shipping on orders over $100. Oversize or additional shipping charges may apply to some items due to their size and weight, regardless of the purchase amount. The product page will denote if an item is excluded from the free shipping promotion.

Due to our marketplace model, some items in your order may ship separately and arrive on varying dates. 

FAO Schwarz is not responsible for:

• Delays with US Postal Service or FedEx shipping
• Orders shipped to the incorrect address due to the incorrect address being entered at checkout
• Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: FedEx Claims Support 
• Items shipped to freight forwarders and not received. FAO does not allow shipment of items to freight forwarders. 

Brands with oversize or non-standard shipping rates include: Amboss Toys, Baghera, Banwood, Best Ride On Cars, Bon Ton Toys, EO Play, Freddo, John Deere, Jump from Paper, KHW, Maison Deux, Make It Cute, Nailmatic, Olli Ella, Ouate, Playforever, Playsam, PonyCycle, Rian Tricot, Rody, Rolly, Sideshow, Skyline Chess, Swingly, Tara Wilson Designs, Teamson, & Waytoplay.

Some items from the following brands may also be excluded from free shipping: Bunnies By The Bay, CAT, Claris in Paris, Kettler, Kool Karz Playground, Le Toy Van, Lucio Londero, Steiff, Super 7, Tender Leaf Toys, Wonder & Wise, WS Game Company. 

*The product page will denote if an item is excluded from the free shipping promotion.

**Please note that Saturday, Sunday and holidays are not considered business days for order processing and/or delivery.  

Unfortunately, at this time we cannot ship to Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico or APO/FPO/DPO addresses. We do not ship internationally.

Continental United States Shipping Options

Standard Shipping (3-10 Business Days):
We currently ship via FedEx, UPS and/or USPS.

Our standard shipping rates are as follows:  

Express Shipping

We offer expedited shipping on most items, based on the total order value before tax. The expedited shipping fees are broken down in the below chart: 

Some items are not eligible for expedited shipping. Items that are excluded from expedited shipping include items from the following brands: Amboss Toys, Baghera, Banwood, Barefoot Dreams, Best Ride On Cars, Bon Ton Toys, Bunnies by the Bay (select items), CAT, Claris in Paris (select items), EO Play, Freddo, Graphic Image, Hape (select items), John Deere, Jump from Paper, Kettler, KHW, Kool Karz Playground, Le Toy Van, Lucio Londero, Maison Deux, Make It Cute, Miniland, Nailmatic, Olli Ella, Ouate, Playforever, Playsam, PonyCycle, Rian Tricot, Rody, Rolly, Sideshow, Skyline Chess, Springfree, Steiff (select items), Swingly, Tara Wilson Designs, Teamson, Tender Leaf Toys (select items), Waytoplay, Wonder & Wise (select items) & WS Game Company (select items). 

**Please note that Saturday, Sunday and holidays are not considered business days for order processing and/or delivery, including orders that have express shipping

Oversized Items

Some of our fantastical items are oversized and will take some additional love to get to you. If the item requires additional shipping coordination, please expect the normal 72 hours for processing and an additional 7-12 business days for delivery once shipped. Freight/LTL orders will not deliver on weekends or holidays. We charge a flat rate shipping fee, ranging from $200-$500 for each oversized item on order. These items do not qualify for free shipping. 

Preorders

Items available for preorder will clearly state “preorder” in their title as well as in their description. Preorder dates are estimated, and provided by the brand/vendor. Preorder dates can change at any time. Preorder items are charged at the time of purchase, and will ship as soon as the inventory becomes available.